Return and Refund Policy of https://newonbd.com/

Effective Date: 20.06.2023

Thank you for shopping at Bestal Ashrafi (“we,” “us,” or “our”). We want to ensure your satisfaction with your purchase from our website https://newonbd.com/ (the “Website”). If you are not entirely satisfied with your purchase, we’re here to help. Please read this Return and Refund Policy carefully.

  1. Returns 1.1 You have [number of days] days from the date of delivery to request a return of the purchased item. 1.2 To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. 1.3 To initiate a return, please contact our customer support team using the contact information provided on the Website. We will guide you through the return process and provide you with the necessary instructions. 1.4 Please note that certain items, such as [specific items exempted from returns], are not eligible for return unless they are defective or damaged upon receipt.
  2. Refunds 2.1 Once we receive your returned item, we will inspect it and notify you regarding the status of your refund. 2.2 If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be for the cost of the item returned, excluding any shipping charges or additional fees. 2.3 Please note that it may take some time for the refund to be processed and reflected in your account. The timing of the refund may vary depending on your payment provider.
  3. Exchanges 3.1 We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined in Section 1 and place a new order for the desired item on our Website.
  4. Return Shipping 4.1 The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective/damaged item. 4.2 We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item and are not liable for any loss or damage during transit.
  5. Damaged or Defective Items 5.1 If you receive a damaged or defective item, please contact our customer support team immediately using the contact information provided on the Website. 5.2 We may request additional information or evidence, such as photographs or a detailed description of the damage or defect, to process your claim. 5.3 In the case of a damaged or defective item, we will provide a replacement or issue a refund, including any shipping charges incurred.
  6. Exceptions 6.1 The following items are not eligible for return:
  • [List of specific items exempted from returns]
  1. Changes to the Policy 7.1 We reserve the right to modify or update this Return and Refund Policy at any time. Any changes we make will be effective immediately upon posting the revised policy on the Website. We encourage you to review this Policy periodically. 7.2 Your continued use of the Website following the posting of any changes to this Policy constitutes your acceptance of those changes.
  2. Contact Us 8.1 If you have any questions, concerns, or inquiries about our Return and Refund Policy or need assistance with a return, please contact our customer support team using the contact information provided on the Website.